WEBSITE INFORMATION

Privacy Policy

Last updated: 19 October 2026

Operator: QSecure Technologies Ltd, trading as Voice Global Networks, registered in United Arab Emirates. Privacy contact: Telegram sales assistant — choose Ask sales and state that your message is a privacy request.

1. What this notice covers

This notice explains personal information used for the voiceglobal.net website and sales enquiries. It does not replace any separate privacy notice, data-processing agreement or service terms supplied when you subscribe to a voice service.

2. Information we use

• Website delivery and security: our hosting and security providers process connection and request information, such as IP address, browser information, requested pages and time of access, to deliver and protect the website.
• Local proposal brief: company/team name, team size, service interest and the requirements you type stay in your browser while you use the form. Download creates a file on your device; this form does not send those fields to our server or automatically transfer them to Telegram.
• Telegram enquiries: our assistant processes your Telegram user/chat identifiers, the answers you provide, service requirements, submission status and follow-up messages. Information can include company name, team countries, calling destinations, expected traffic, provider and timing.

Please do not send passwords, identity documents, payment details, customer contact lists, call recordings or sensitive personal information through the sales enquiry channel.

3. Why we use it

We use enquiry information to understand requirements, prepare for a proposal and respond to your request. For processing subject to UAE law, we rely on consent where required or a permitted legal exception, including necessary steps you request before a contract. Where GDPR applies, responding to your enquiry may rely on requested pre-contract steps or legitimate interests in handling business enquiries; website delivery, security and abuse prevention rely on legitimate interests, subject to your rights and interests. We do not use this website to make automated decisions with legal or similarly significant effects.

Telegram's review/submit step confirms that you want to share the enquiry with sales. It does not sign you up for marketing or activate a paid service.

4. Who receives information

Submitted enquiries are available to authorised sales staff for follow-up. Technical providers involved in the current setup include OpenAI Sites for website hosting, Cloudflare for delivery/security, Amazon Web Services for the enquiry application and protected backups, and Telegram for messages and the bot platform. Access is limited according to the relevant task. We do not sell enquiry details or use advertising trackers on this website.

Telegram operates its own platform and keeps its own copies under its privacy policy. Our sales assistant is automated, but you can choose Ask sales for human follow-up. WhatsApp is not connected on this website; no WhatsApp message or embedded widget is loaded by visiting a page.

5. How long information is kept

• Unfinished assistant drafts expire after seven days without activity in the enquiry application.
• Submitted enquiries expire after thirty days in that application.
• Protected backups may retain copies for up to thirty additional days.
• Copies in Telegram chats, including conversations with the sales team, are managed separately by Telegram and are not automatically deleted by the enquiry application's expiry process. Those copies can remain until removed using Telegram controls or as part of handling a request; ask sales about deletion of our chat copies.
• The downloaded proposal brief remains under your control on your device.

Website delivery/security information is subject to the hosting and security providers' retention practices. Relevant information may need to be retained longer where a legal obligation or legal claim requires it. Ask the privacy contact about a particular record or request.

6. International processing

Website, cloud and messaging providers may process information in countries outside your own, including outside the EEA. A Frankfurt-hosted enquiry application does not mean all messaging and delivery data remains in Frankfurt. Where applicable law requires a transfer mechanism or additional safeguards, these must be in place for the relevant processing. Contact us for information about the arrangements applicable to your enquiry.

7. Your choices and rights

You can browse without starting an enquiry, omit optional answers, and use /cancel in the Telegram assistant to discard an unfinished draft. /cancel does not remove a previously submitted enquiry. Use /privacy for the assistant's storage summary.

We are a UAE business. Applicable UAE data-protection requirements and, where relevant, protections for individuals in other jurisdictions govern our handling of personal information. Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal information, and object to processing based on legitimate interests. Where processing is based on consent, you can withdraw it without affecting earlier lawful processing. To contact us, open the Telegram assistant, choose Ask sales, confirm the human follow-up request and explain that it is a privacy request. This opens a message to our team; it is not an automatic deletion command. Do not include identity documents or sensitive information in the initial message. Reasonable identity verification may be needed, with a suitable method arranged by the team. We will respond within the applicable legal timeframe. You can also complain to the competent data-protection authority, including where you live or work in the EEA.

8. Security and updates

Access restrictions, transport protection and protected backups help safeguard enquiry information. No online system is risk-free. This notice will be updated when our website, channels or processing change. The current version date appears above. See the Cookie Policy for browser storage information.